Shipping & Delivery
INTERNATIONAL SHIPPING:
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) USA ~ 3 to 8 business days (tracking system available)
b) Rest of the world ~ 3 to 12 business days (tracking system available varies)
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (3-5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel a order if it has already been processed.
If order is cancelled within 30 minutes before your order is PROCESSED there is a transaction fee of $20 per each order
If you reach out and we tell you it is processed, the order cannot be cancelled.
Please do drop us an email at shopcareforyou.help@gmail.com as soon as possible if you'd like to cancel an order that you have just made.
Phone Number: +1 (415)-329-9195
Email: shopcareforyou.help@gmail.com
Business address: 2351 Sutter Way Apt 234 Fullerton CA 92833
Our Values
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Trust
Dentist-approved products built on safety and reliability.
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Innovation
Smart oral care solutions designed for modern lifestyles.
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Sustainability
Eco-friendly care with bamboo brushes and zero-waste floss.
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Family
Gentle formulas and kits made for every age group.
Our Mission
To provide safe, dentist-approved oral care solutions that every household can trust. Dentora is dedicated to helping people achieve healthier smiles and greater confidence through reliable, high-quality products.
Our Vision
To become the leading oral care brand that combines innovation, sustainability, and family-centered values. We aim to make professional-grade care accessible to everyone, every day.
Our Promise
At Dentora, we promise to deliver oral care solutions that are safe, effective, and trusted by families worldwide. Every product we offer is selected with care, ensuring quality, sustainability, and everyday reliability. With Dentora, you can smile with confidence—today and every day.